Comments & Complaints
Please try to discuss any complaints or dissatisfactions directly with us so that we can take action. The surgery has established a procedure for making sure your complaints are dealt with properly.
Please contact Kiz Haigh, Head of Primary Care, about your complaint.
If you wish to make a formal written complaint please read our complaints leaflet below.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.